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Client Lifecycle/Success Manager

MUST HAVE Pharmaceutical Industry experience

Surrey or Staffordshire/Derbyshire


A global speciality pharmaceutical business, who due to successfully achieving significant and sustained growth, has created the new role of Client Success Manager. Working with the Programme Management team you will be working as a dedicated Client Success Manager* to develop and maintain client relations and responsibility for the delivery of new and existing programmes of work, to key pharmaceutical and biotech accounts.

This is a rare and exciting opportunity to join a business looking for someone who will support senior team members in the Programme Management division with Key Accounts, liaising with senior-level clients and manage relations with Assigned Accounts.

Job Title: Client Success Manager (Official title is Program Manager*)

Salary: c.£50,000

Location: Surrey or Staffordshire/Derbyshire

Term: 12 Month Fixed Term Contract 

The key responsibilities for this role are:

  • Delivering Client/Customer Programs of work to specified KPI’s and SLA’s
  • Support the Programme Directors/Managers on key accounts and hold responsibility for accounts interacting with clients at a senior level to ensure and facilitate the delivery of successful, measurable programmes
  • Successfully presenting and liaising with Clients to a high level, confidently being the face of the Company
  • Deliver Programme Management solutions to support new and existing business growth
  • Working to expand the growth of existing accounts while maintaining high levels of customer retention
  • Maintaining consistently high levels of customer service while delivering programme specific KPIs and development objectives
  • Have a strong financial acumen and contributing to business growth and profitability targets by identifying process enhancements from existing programmes and new business opportunities
  • Deliver assigned account plans that relate to current and future service offerings through strategic account management to global clients

Required Experience:

  • Experience in managing global Key Accounts within the “Big” Pharmaceutical Industry
  • Proven commercial awareness, strong negotiation skills and business development/sales experience within global accounts
  • A Science or Business degree
  • Proven ability to build excellent relationships and networks
  • A methodical, solutions-focused, and results-driven attitude
  • Ability to take initiative, setting high personal standards and comfortability with risk
  • Proven successful project planning and management skills
  • A motivational and compelling communicator who can drive the team forward, effectively managing customer expectations and building strategic relationships with clients

If this role is of interest to you and you have proven experience within an opportunity like this please click to apply or contact Lorna on +44(0)1892 507141 or

To learn more about this role, please apply or contact Lorna directly on

How to apply

If this position is of interest please send us your CV here, or you can call Lorna Plowright direct on to discuss this and other vacancies that may suit.

Lorna Plowright