Customer Engagement Manager / Account Manager – Clinical Trial Supplies - EU & ROW
Surrey

Do you work in manage client relationships in your current role?

Do you have experience of moving drugs across territories for clinical trial purposes?

Are you an articulate and ambitious business or life-sciences graduate with a highly professional approach to customer engagement?

Do you enjoy finding solutions for customers and providing added-value services?

If the answer to the above points is yes, this may be a vacancy worth moving for.

Our UK based client operates globally, providing Clinical Trial Supplies to a wide range of pharmaceutical, academic, and service companies.

These newly created vacancies will help keep-up with increasing demand from their wide-ranging customers and provide you with a rewarding role now and in the future as they help you further develop your skills and experience.

Salary: c.£55,000

Benefits: Bonus up to 15% annually, Holidays: 27, Pension: 4.5% matched

Location: Surrey

The key responsibilities for this role are:

• As Account Manager, you will be responsible for account managing a portfolio of global clients – mainly pharmaceutical and biotechnology organisations, as well as CROs.
• You will develop and implement account management plans, which will aim to deepen and broaden the current account relationships.
• Working cross-functionally with colleagues, you will source comparator drugs for clinical trials for clients. You will ensure at all stages that clinical trial supplies are provided on time, within client budgets and meet regulatory and QA standards.
• You will provide mentoring support to junior colleagues within the team, which may involve formal line management.
• Due to some of the larger clients that you will be managing being outside of the UK, you may at times have to travel abroad for face to face meetings with specific clients.
• You will use and maintain all records of your accounts on the internal CRM system.

Requirements:

• You will be educated to degree level, ideally within a science-based subject.
• You will have at least 3 years’ experience within a CRO, CMO, Clinical Trials management, or pharmaceutical company.
• You will have experience in Account/Client Management.
• You will be used to working with cross-functional colleagues.
• You’ll additionally have strong communication skills and an ability to engage external stakeholders.
• You may not have line management experience currently, but you will be keen on taking on mentoring responsibilities and potentially even line management responsibilities.

To learn more about this role, please apply or contact Lorna on 01892 507141 or Lorna@bluepelican.com