• Category:
  • Type: Permanent
  • Job Reference: 2265
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D365 CRM & Power Platform Functional Consultant

The Role:

Working with SMB organisations to help them understand, design and deliver innovative sales, service and business excellence solutions in order to drive their organisation forwards.

Key Responsibilities:

  • Building strong, long-lasting relationships with customers
  • Facilitating workshops to understand customer requirements.
  • Documentation of customer requirements and to be solution design
  • Design & build of customer solutions within the Dynamics 365 & Power Platform toolkit
  • Delivering training workshops and handing over solution to customer
  • Supporting the sales and customer service team throughout the customer lifecycle

Must Have Skills/Experience:

  • Experience as a Consultant or End User responsible for implementation and evolution of Dynamics 365 CRM Apps (Sales, Customer Service, Marketing)
  • Experience with the Power Platform suite, including Power Apps, Power Pages (Portals) and Power Automate
  • Ability of understanding, designing, implementing and improving customer experience and/or sales processes
  • Excellent interpersonal and communication skills
  • Excellent stakeholder management skills
  • Understanding of or experience in delivering business change
  • Creative problem solving skills
  • Strong planning and organisational skills
  • Strong presentation skills

Desirable Skills/Experience

  • JavaScript experience
  • HTML5 experience
  • Dynamics 365 Field Service experience
  • Project management skills

Personal Qualities:

  • Positive can-do attitude
  • Desire to continuously learn new technology
  • Team player but with the ability to work on own initiative
  • Passionate about delivering consistently great solutions and customer service
  • Willing to travel (projects typically are a mix of onsite and remote)

Please get in touch to discus further.

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