Job Title: Senior Service Desk Leader

Location: Humber (Fully on site) 

Job Type: Full-Time

Salary: £35,000 - £50,000 DOE

About Us: We are working with a managed technology company dedicated to delivering exceptional IT solutions to their clients. They pride themselves on innovation, efficiency, and providing unparalleled service to their customers. As they continue to grow, they are seeking a highly skilled and experienced Senior Service Desk Engineer to join their dynamic team.

Position Overview: Our client are looking for an experienced Senior Service Desk Leader with a strong background in IT support and a proven track record of leveraging PowerShell automation to enhance efficiency and streamline processes. The ideal candidate will play a crucial role in providing top-tier support to clients while also leading initiatives to implement automation solutions that optimize service desk operations.

Key Responsibilities:

1. Technical Support:

   • Provide expert-level technical support to end-users, addressing complex issues and ensuring timely resolution.
   • Collaborate with cross-functional teams to troubleshoot and resolve escalated technical problems.

2. PowerShell Automation:

   • Design, develop, and implement PowerShell scripts to automate repetitive tasks and enhance operational efficiency.
   • Create and maintain automation workflows to improve incident response and resolution times.

3. Service Desk Leadership:

   • Lead and mentor junior service desk engineers, fostering a collaborative and knowledge-sharing environment.
   • Contribute to the continuous improvement of service desk processes and procedures.
   • Be the goto person for any difficult queries from other member's of staff 

4. Documentation:

   • Create and maintain detailed documentation for PowerShell scripts, automation processes, and troubleshooting procedures.
   • Ensure that knowledge transfer occurs effectively within the team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience for a number of years in a senior service desk or IT support role.
• experience in PowerShell scripting and automation.
• Strong knowledge of ITIL practices and service desk best practices.
• Excellent problem-solving and communication skills.

Preferred Skills:

• Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert.
• Experience with other scripting languages and automation tools.
• Familiarity with cloud technologies (Azure, AWS).