Job Title: Dynamics 365 CRM Support Consultant

We’re working with a leading Microsoft Gold Partner who specialise in charities and the not for profit sector. The company are currently around 100 employees strong but have plans to grow by 20-30% this year.

They are currently hiring for a D365 CE/CRM Support Consultant to work on a remote basis.

You will be supporting the company’s CRM customers who are mostly Charities and Not for Profits and this role has a natural progression into a consultant position. 

The company offer a salary of up to £35,000 DOE and a comprehensive benefits package. On top of this they offer some unique perks such as allowing employees to take one day a month fully paid to volunteer with a charity of their choice and their work from anywhere scheme, which allows you to take your work anywhere in the world for two weeks per year.

Responsibilities:

• Answering incoming support calls in a polite and efficient manner.
• Recording all relevant information for future resolution of the call.
• Resolving the call within the scope of training or escalating to another team member.
• Promoting the company in a professional manner.

Requirements:

• Must have previous experience support Dynamics CRM or 365 CE.
• Excellent customer service skills and clear communication
• Ability to work under pressure and to agreed SLA’s
• Knowledge of the following is considered a plus: Power Platform, Power Automate, SSIS, SQL, Kingswaysoft
• Previous experience working in an IT service or software provider is considered a plus

If you are interested in find out more, please either apply below or get in touch with Matt Kirkpatrick on matthew.kirkpatrick@bluepelican.com