Product Owner | Ecommerce & Digital

£55,000 to £60,000 + Pension, Healthcare, Staff Discounts & More

Tunbridge Wells | Hybrid Working (3 Days Office / 2 Days Home)

What if your next Product Owner role gave you the opportunity to shape how customers experience an established ecommerce business, rather than simply manage a never-ending backlog of requests?

We're working with an established, internationally operating ecommerce business that's looking for a Product Owner to help shape the future of its digital customer experience.

With an established online retail operation, a customer-facing website and app, and a dedicated development team, there's plenty of opportunity to make a genuine commercial difference.

This is a role for someone who enjoys being at the intersection of technology, customer experience and commercial performance. Someone who can understand what the business wants to achieve, challenge whether it's the right thing to do, and work with the development team to turn good ideas into improvements customers actually notice.

The opportunity

You'll take ownership of the product backlog across web and app, working alongside developers, UX specialists, analysts and commercial teams to decide what gets built, improved or changed next.

And importantly, this isn't just about delivering features. It's about understanding whether they actually work.

Could a change to the customer journey improve conversion? Is there an opportunity to reduce friction in the buying process? Would a new feature genuinely improve the customer experience, or simply add complexity?

You'll have the opportunity to explore those questions, use data and customer insight to guide decisions, and see the commercial impact of the improvements you help deliver.

There's also the challenge of balancing competing priorities. Ecommerce businesses move quickly, particularly around peak trading periods, so knowing when to push ahead, when to challenge a request and when to prioritise something less immediately visible is an important part of the job.

What we're looking for

We're looking for an experienced Product Owner or Product Manager who understands the realities of running and improving a customer-facing ecommerce platform.

You'll ideally bring:

• At least 3 years' experience in Product Ownership or Product Management, with hands-on exposure to retail or ecommerce platforms and the online customer buying journey.
• Experience owning and prioritising a product backlog, writing user stories and acceptance criteria, and working directly with development teams in an Agile/Scrum environment.
• A good understanding of ecommerce performance, particularly conversion optimisation, customer journeys and the commercial impact of digital improvements.
• Confidence using analytics, customer insight and experimentation to influence product decisions, rather than relying purely on stakeholder opinion.
• Strong stakeholder management skills, with the ability to bring commercial and technical teams together, challenge priorities constructively and keep delivery moving.

Experience working with mobile apps, GA4, Jira or similar tools would be useful, as would a working understanding of APIs and integrations.

You don't need to be a developer, but you should be comfortable having technical conversations and understanding the implications of different product decisions.

Why consider it?

For someone who enjoys the hands-on side of Product Ownership but also wants to influence the bigger picture, there's an interesting balance here.

You'll be working on digital products that directly influence how customers shop, with the support of established development, UX and analytics functions. And because ecommerce performance is so measurable, you'll have the opportunity to see whether the changes you've championed are genuinely making a difference.

The package includes a £55,000 to £60,000 base salary, alongside pension, healthcare, staff discounts and additional benefits.

The role is based in Tunbridge Wells, with hybrid working requiring three days per week in the office and two days working from home.

Interested?

If you're an experienced Product Owner or Product Manager with a background in retail or ecommerce, and you're looking for a role where your decisions have a tangible impact on customer experience and commercial performance, we'd welcome a conversation.

Applicants must already have the right to live and work in the UK.

Want to apply? Here's how:

Applicants must have the right to live and work in the UK.

You can share your LinkedIn profile (although please make sure there's more than just job titles listed) or email me your CV.

Alternatively, if you'd like an initial conversation to find out more about the opportunity, please contact:

Colin Doree
Recruiter | Blue Pelican
01892 507122